الضمان و الإستبدال

Categories: 1- Smart devices: In case of manufacturing defects, the customer must contact the authorized warranty directly with the authorized agent. 2- Electronic accessories: The customer has the right to exchange all electronic accessories within 3 days from the date of purchase, and the customer also has the right to exchange the product in case of manufacturing defects or damage during the warranty period specified on the product page. 3- Pre-order: Considered a confirmed purchase order, and in case of cancellation by the buyer, 20% will be deducted from the purchase cost of the product... You can exchange products by contacting technical support with the original invoice within 3 days from the date of purchase, provided the product is in the same condition as at the time of purchase. The product box must be available and in new condition. Exchanges are only applicable for products purchased from the store. If canceled after shipping, the return and replacement costs are on the buyer. The pre-order is considered a confirmed purchase order, and if canceled by the buyer, 20% will be deducted from the purchase cost of the product. Product exchange due to technical malfunction: - Deliver the product to technical support and receive a receipt to confirm the condition of the product within 2 to 4 working days. - The original invoice must be presented upon delivery. - We will examine the product and contact you to receive the replacement product if the cause of the problem is confirmed to be a manufacturing defect. - We will deliver the product to your home if inside Jeddah; if the customer is outside the city, it will be shipped at their expense. General notes: - Products with faults cannot be exchanged outside the warranty or guarantee period. - Digital cards are not refundable or exchangeable. - We will not replace a product with a different model unless the original product is unavailable in stock. In such cases, we will seek your approval before processing and shipping. - Faulty products cannot be exchanged on the same day; they must be inspected by management. - Misuse or breakage does not include the warranty. - Color change of the product does not include the warranty. - Products purchased during discounts or offers cannot be returned or exchanged. - No product can be exchanged without the original invoice.